Refund and Returns Policy
Refund & Returns Policy
Company: BALANCIA TEXTILES PRIVATE LIMITED
Website: https://houseofbalancia.com
At BALANCIA TEXTILES PRIVATE LIMITED, we are committed to delivering quality apparel and a smooth shopping experience. If, for any reason, you are not satisfied with your purchase, our return and refund policy is designed to assist you fairly and transparently.
1.Eligibility for Returns
- You may request a return within 7 days from the date of delivery under the following conditions:
- The product received is damaged, defective, or incorrect
- The item is unused, unworn, and in its original condition
- Original tags, accessories, and invoice are intact
- Items not eligible for return include:
- Products marked as Final Sale or Non-Returnable
- Items damaged due to improper handling, misuse, or normal wear and tear
Personal care, hygiene-related, or intimate products
2.How to Request a Return
- To initiate a return request:Email us at contact@houseofbalancia.com within 7 days of receiving your order
- Share your Order ID, reason for return, and supporting images if the item is damaged or incorrect
- Our team will review the request and share further return instructions if approved
- Unless the return is due to an error on our part, return shipping charges are generally borne by the customer.
3.Refund Process
- Once the returned item is received and inspected, we will inform you about the status of your refund.
- Approved refunds will be credited to the original payment method within 5–10 business days
- Shipping or handling charges, if any, are non-refundable unless the return is due to our mistake
- If you do not receive the refund within 10 business days, we recommend contacting your bank or payment provider before reaching out to us for further assistance.
4.Exchanges
We offer exchanges only in cases where the product received is damaged or defective. If you wish to request an exchange for the same item, please contact us with your order details.
Contact Information
For any questions or assistance related to our Refund & Returns Policy, please contact:
Email: contact@houseofbalancia.com
Phone: 8503088578
Company Name: BALANCIA TEXTILES PRIVATE LIMITED