Privacy Policy
At BALANCIA TEXTILES PRIVATE LIMITED, we respect your privacy and are committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, share, and protect your data when you visit or interact with our website.
By accessing or using our website, you agree to the practices described in this Privacy Policy. If you do not agree, please refrain from using the website.
1 .Information We Collect
We may collect the following categories of information:
- Personal Details: Name, email address, phone number, billing and delivery address, and payment-related information.
- Account Information: Login credentials, account settings, and preferences.
- Order Details: Products viewed or purchased, order history, and transaction records.
- Device & Usage Data: IP address, browser type, device identifiers, pages accessed, and referral information.
2.Use of Your Information
- The information collected may be used to:
- Process and fulfil orders
- Provide customer support and resolve queries
- Send updates, offers, or promotional communications (only if you opt in)
- Improve website functionality, services, and overall user experience
- Detect and prevent fraud or unauthorized activity
- Meet legal, regulatory, and compliance requirements
3.Sharing of Information
- We do not sell or rent your personal data. Your information may be shared only with:
- Trusted third-party service providers such as payment gateways, logistics partners, and IT support services
- Analytics platforms to evaluate website performance and user behaviour
- Government or regulatory authorities where disclosure is required by law
4.Cookies and Tracking Technologies
- We use cookies and similar tracking tools to:
- Enable essential website functions such as cart and checkout
- Store user preferences for a smoother experience
- Analyze website traffic and usage patterns
- Deliver relevant advertisements, where applicable
- You may manage or disable cookies through your browser settings.
5.Data Security
We implement appropriate technical and organisational safeguards to protect your personal data from unauthorized access, loss, or misuse. While no online system is completely secure, we take reasonable steps to ensure your information is handled responsibly.
6.Data Retention
- We retain your personal information for a period of up to 5 years from your last interaction with our platform or for as long as necessary to fulfil business, legal, accounting, or regulatory requirements.
- After the retention period, your data will be securely deleted or anonymized unless continued retention is required by law.
7.Your Rights
You have the right to:
- Access the personal data we hold about you
- Request corrections or deletion of your information
- Opt out of marketing communications
- Withdraw consent for data processing where applicable
- To exercise these rights, please contact us using the details provided below.
8.Children’s Privacy
Our website is not intended for individuals below the age of 16. We do not knowingly collect personal data from minors.
9.Changes to This Policy
We may revise this Privacy Policy from time to time. Any updates will be posted on this page along with a revised effective date. We encourage you to review this policy periodically.
10.Contact Information
If you have any questions or concerns regarding this Privacy Policy or how your data is handled, please contact us at:
Email: contact@houseofbalancia.com
Phone: 8503088578
Company Name: BALANCIA TEXTILES PRIVATE LIMITED